Refund and Returns Policy

1. Overview

At Novavory, your satisfaction is our priority. We aim to make your shopping experience smooth and reliable. If for any reason you’re not happy with your purchase, you can request a return or refund under the terms below.

2. Eligibility for Returns

You can request a return within 30 days of receiving your order. To qualify for a return:

• The item must be unused, unwashed, and in its original packaging.
• It must include all accessories, manuals, and tags.
• A valid proof of purchase or order number must be provided.

Products that are damaged due to misuse, improper handling, or normal wear and tear will not be accepted for return.

3. Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Personal care, hygiene, and beauty products (for safety reasons)
• Clearance or final sale items
• Gift cards or downloadable products

If an item is non-returnable, this will be clearly stated on the product page before purchase.

4. Return Process

To start a return, please contact us at info@silver-bat-732689.hostingersite.com with the following details:

• Your order number
• Item(s) you wish to return
• Reason for the return
  Our support team will review your request and provide further instructions, including the return shipping address.

5. Shipping for Returns

• Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Refunds

Once we receive and inspect your returned item, we’ll notify you via email whether your refund has been approved or rejected.
If approved, the refund will be processed within 5–10 business days to your original payment method.
Please note that shipping fees (if any) are non-refundable.

7. Exchanges

We only replace items if they are defective or damaged. If you wish to exchange for the same product, email us at info@silver-bat-732689.hostingersite.com with your order number and photos (if applicable).

8. Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us immediately at info@silver-bat-732689.hostingersite.com within 7 days of delivery.
Please include:

• Order number
• Clear photos of the item and packaging
  We’ll arrange a replacement or refund at no extra cost to you.

9. Late or Missing Refunds

If you haven’t received your refund after the approval email:

• First, check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Finally, contact your bank. Processing times vary.
  If you’ve done all this and still haven’t received your refund, please contact us at info@silver-bat-732689.hostingersite.com.

10. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to reach out to us anytime at:
Novavory
Email: info@silver-bat-732689.hostingersite.com